Return policy
At Jacobean, customer satisfaction is our priority. Please review our return policy to ensure a smooth and hassle-free experience.
1. Eligibility for Returns
◉ Items must be returned within 7 days of delivery.
◉ tems must be unused, unwashed, and in their original packaging with all tags attached.
◉ Proof of purchase, such as an order confirmation or receipt, is required.
2. Non-Returnable Items
◉ The following items are not eligible for returns:
◉ Personalized or customized uniforms.
◉ Items purchased on clearance or marked as “Final Sale.”
◉ Undergarments or socks for hygiene reasons.
3. Process for Returns
Step 1: Contact our customer service team at Support @jacobean.in or +918249486898 to initiate the return process.
Step 2: Fill out the return form included in your package.
Step 3: Ship the item(s) to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
4. Refunds
◉ Refunds will be processed within 7 days after we receive and inspect the returned item(s).
◉ Refunds will be issued to the original payment method.
◉ Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
◉ If you need a different size or item, we recommend returning the original item for a refund and placing a new order.
6. Damaged or Defective Items
◉ If you receive a damaged or defective item, please contact us within 2 days of delivery. We will provide a replacement or a full refund, including shipping costs.
7. Contact Us
For questions about returns or other inquiries, please reach out to our support team:
Email: support@jacobean.in
Phone: +91-8249486898
Thank you for shopping with Jacobean. We value your trust and strive to ensure your satisfaction.