1. Order Processing Time

    ◉ Orders are processed within 1 days after payment confirmation.

    ◉ Orders placed on weekends or holidays will be processed on the next business day.


2. Shipping Options & Delivery Times

    ◉ Standard Shipping:  5-7 business days.

    ◉ Expedited Shipping: 1 business days.


3. Shipping Rates

    ◉ Shipping fees are calculated based on the weight, dimensions, and destination of the package.

    ◉ Free shipping is available for orders over Rs 1000

4. Order Tracking

    ◉ Once your order is shipped, a tracking number will be emailed to you.

    ◉ You can track your order status on courier service provider link.

5. Delivery Address

    ◉ Ensure the delivery address is accurate and complete.


6. Shipping Restrictions

    ◉ We currently ship to India domestic shipping only.


7. Lost or Damaged Packages

    ◉ If your package arrives damaged, please contact us within 48 hours with photos of the damage.

8. Order Changes & Cancellations

    ◉ Orders can be modified or canceled within 24 hours of placement.

    ◉ After the processing window, changes may not be possible.

9. Returns and Exchanges

    ◉ Refer to our Return Policy for details about returns and exchanges.

10. Contact Information

    For questions about shipping, email us at Support @jacobean.in or call +91-8249486898